Returns Policy

Welcome to BadWolf Shop ! We strive to provide you with high-quality products and an exceptional shopping experience. However, we understand that there may be occasions when you need to return an item. Our Returns Policy is designed to make the process as easy as possible.

Easy Access: Our Returns Policy is easily accessible on our website. You can find it by navigating to the “Returns” link in the footer of our homepage. We believe in transparency, so whether you love your purchase or need to return it, the information you need is readily available.

Acceptance of Returns: We gladly accept returns within 14 days from the date of purchase. If for any reason you are not satisfied with your purchase, please contact our customer service team at Sales@badwolfshop.com to initiate the return process.

Clear Instructions: To make your return experience smooth, please follow these clear instructions:

  1. Contact Customer Service:
    • Reach out to our customer service team at [customer service email] with your order number and the reason for the return.
    • Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.
  2. Packaging:
    • Ensure the item is in its original packaging, including all tags and accessories.
    • Place the item in a secure shipping box and include a copy of the original packing slip.
  3. Shipping:
    • Ship the return package to the address provided by our customer service team.
    • Please use a trackable shipping method to ensure that your return is received within the specified time frame.
  4. Processing Time:
    • Once we receive your return, please allow 2 business days for us to inspect the item and process the refund.
    • We will notify you via email once your return has been processed.

Non-Returnable Items: Certain items are not eligible for return. If you have any questions about the eligibility of an item, please contact our customer service team before initiating the return process.

Refunds: Upon approval, refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide further instructions for returning or replacing the item.

Thank you for shopping with BadWolf Shop. If you have any questions or concerns regarding our Returns Policy, feel free to contact our customer service team at sales@badwolfshop.com . Your satisfaction is our priority!